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What questions should I ask before hiring a BAS Agent to do my bookkeeping?

April 26, 20253 min read
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What Questions Should I Ask Before Hiring a BAS Agent to do My Bookkeeping?

Hiring a BAS Agent to handle your bookkeeping and Business Activity Statement (BAS) services is a significant decision for any business. A qualified BAS Agent can ensure your GST compliance, accurate bookkeeping, and timely BAS lodgments, saving you time and avoiding costly penalties. However, not all BAS Agents offer the same level of service or expertise. Asking the right questions before hiring can help you find a trustworthy professional who meets your business needs. This post outlines the essential questions to ask to make an informed choice.

  • What Qualifications and Experience Do You Have?

Verify that the BAS Agent holds the necessary qualifications to be registered with the Tax Practitioners Board (TPB) in Australia. BAS Agents must have at least a Certificate IV in bookkeeping or accounting from a registered training organisation, have completed a TPB-approved GST/BAS course, and have relevant supervised experience (typically 1,000 to 1,400 hours). Ask about their experience with businesses similar to yours and their familiarity with your industry’s bookkeeping requirements.
  • Are You Registered with the Tax Practitioners Board (TPB)?

A legal requirement for all BAS Agents is to be registered with the TPB. Confirm their registration status and request their TPB membership number. This ensures they meet professional standards, adhere to ethical guidelines, and maintain professional indemnity insurance.
  • How Do You Ensure Accuracy and Compliance?

Ask about their processes for maintaining accurate records and staying compliant with current GST and BAS regulations. Inquire if they use cloud-based accounting software for real-time data access and if they conduct regular reconciliations and reviews to prevent errors.
  • What Services Are Included in Your Bookkeeping and BAS Services?

Clarify what tasks the BAS Agent will undertake for you. This might include transaction recording, BAS preparation and lodgment, payroll processing, or financial reporting. Understanding the scope ensures expectations are aligned and there are no hidden fees.
  • How Do You Communicate and Report Financial Information?

Effective communication is crucial. Ask how often you will receive financial reports, what format they use, and how accessible they are for questions or clarifications. Transparency helps you stay informed and make better business decisions.
  • What Are Your Fees and Billing Arrangements?

Discuss their fee structure upfront. Some BAS Agents charge fixed monthly fees, others hourly rates. Ask if there are additional charges for consultations or tax advice. Clear fee agreements help avoid surprises.
  • Can You Provide References or Testimonials?

Request references or testimonials from current clients, preferably in similar industries. Positive feedback can offer assurance about their reliability, professionalism, and service quality.

FAQ Section

Q: Can a BAS Agent represent me in dealings with the ATO?

A: Yes, registered BAS Agents can liaise with the Australian Taxation Office on your behalf regarding BAS and GST matters.

Q: Is it necessary to hire a BAS Agent if I use accounting software?

A: While software helps manage data entry, a BAS Agent ensures compliance, accurate BAS lodgment, and can provide expert advice tailored to your business.

Q: How often should I meet or communicate with my BAS Agent?

A: Regular communication—monthly or quarterly—is recommended to review financial status, BAS obligations, and address any concerns.


Choosing the right BAS Agent is crucial for accurate bookkeeping, GST compliance, and smooth BAS lodgments. Asking the right questions about qualifications, experience, services, fees, and communication ensures you hire a capable professional who aligns with your business needs. At Gold Balance Bookkeeping, we meet all these criteria to provide trusted, comprehensive bookkeeping and BAS services.


Looking for a qualified, reliable BAS Agent to manage your bookkeeping and BAS compliance? Contact Gold Balance Bookkeeping today at goldbalance.com.au, click the button below.
Let us handle your BAS with expert care, so you can focus on growing your business confidently.

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I started this because I’ve seen too many businesses making decisions off dodgy books, and I know how hard it is to find a bookkeeper who actually cares.

Small businesses are the backbone of Australia, and they deserve better. To me, it’s about getting it right, not just getting it done.
It’s about working together, sorting the mess, and putting the right systems in place so you aren’t just compliant — you’re in control.

Gayle Goldberg

I started this because I’ve seen too many businesses making decisions off dodgy books, and I know how hard it is to find a bookkeeper who actually cares. Small businesses are the backbone of Australia, and they deserve better. To me, it’s about getting it right, not just getting it done. It’s about working together, sorting the mess, and putting the right systems in place so you aren’t just compliant — you’re in control.

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